Support
Last updated: August 2026
A person reads every message. Email support@privemoi.com for anything at all: billing, your account, a call that went wrong, or a charge you do not recognise. You do not need an account to write to us.
What to include
- the email address on your Privé Moi account;
- for a billing question, the date of the purchase and the amount charged;
- for a problem during a call, the date and approximate time of the call;
- what you would like us to do.
Our response commitment
We acknowledge every message within 24 hours and resolve it within five business days. Reports of illegal or non-consensual content are handled faster than that.
Billing questions
If a charge looks wrong, please write to us before you contact your bank. We can usually settle a billing question in hours, while a bank dispute takes weeks. Unspent coins are refundable within 14 days of purchase; the full terms are on our refund policy page.
Where else to look
- Refund policy for billing and refunds.
- Complaints and content removal for reporting content.
- Terms of Service for the full agreement.
- Contact form for general enquiries.
Privé Moi is operated by Adamas Technology Ltd, registered in England and Wales, company number 17342917, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.